TALLINN RESTAURANT WEEK RESERVATION SYSTEM WILL BE OPENED ON FEBRUARY 29

Rules

How can I make use of the Tallinn Restaurant Week (TRW) offer?

To participate in TRW, you need to reserve seats in the restaurant(s) of your choice and pay for the seats via the online TRW Reservation and Ticketing System at the moment of booking. After making your reservation and paying for it the TRW Reservation and Ticketing System will issue a reservation confirmation voucher with a unique ID code that will be sent to you via email as confirmation of your booking with TRW. Your reservation confirmation voucher specifies the date, time, restaurant(s) and the number of guests of your booking. When entering the restaurant you need to show your voucher ID code to the restaurant staff. Without a valid TRW voucher ID code you and your guests will not be entitled to the TRW offer.

How can I make a reservation?

Making reservations for TRW is simple, fast and secure. Reservations can be made via the online TRW Reservation and Ticketing System at www.tallinnrestaurantweek.ee where you will find all participating restaurants and their menus, as well as the available times to book your lunch or dinner. The TRW Reservation and Ticketing System allows you conveniently book seats and make the payment via your credit card or a bank link.

Must I make my TRW reservation via the online TRW Reservation and Ticketing System?

Yes you must. TRW reservations cannot be made with the participating restaurants directly, nor can you book a seat via phone, email or otherwise through the TRW organization. Here is where to book: www.tallinnrestaurantweek.ee

Can I also book directly with the restaurant?

Not if you like to make use of the TRW offer. But you can of course book directly with any of the participating restaurants but that will be a regular reservation to which the special TRW offer does not apply.

How does the restaurant know that I am a TRW participant?

All TRW participants receive a valid reservation confirmation voucher with a unique ID code via e-mail from the TRW Reservation and Ticketing System. Please mention ID code when you enter the restaurant, the restaurant staff has been informed about your arrival and will match your voucherID code with the TRW guest list.

How long ahead do I need to make my reservation?

Your reservation needs to be made via the TRW Reservation and Ticketing System latest on the day before you plan to visit the restaurant. Same-day reservations are not possible. As the number of seats is limited and may sell fast, it’s recommended to book as early as possible.

Are there limitations to the group size of a TRW reservation?

Yes, the maximum number of guests that can participate is 6 and the minimum is 2.

You can make a reservation for a party of 2 to 6 guests. We have set this rule to allow as many people as possible to participate in TRW. In case you plan to dine with more than 6 guests, the TRW offer is not valid and we recommend you a regular booking with the restaurant of your choice. We inform you that it is not possible to request a group seating at a single table by combining multiple reservation vouchers. In effect the restaurant pre-assigns the seating and is in no way obliged to seat parties together.

How come the restaurant tells me that they still have availability while the TRW Reservation and Ticketing System shows me that all seats are sold out?

TRW has secured more than 20 000 seats during Tallinn Restaurant Week at the very attractive TRW price. Nevertheless the number of seats that are available to TRW participants is limited. Therefore it might be possible that all the TRW seats at a restaurant are sold out even if the restaurant still has tables available for regular bookings. Our advice is to book early, first come, first served.

I made a reservation with the TRW Reservation and Ticketing System and have received a confirmation; can I take an extra guest along?

No, you cannot. The reservation confirmation that you have received is final and specifies the number of guests for which you have made a reservation. You cannot show up at the restaurant with more guests then indicated on your reservation voucher.

We will be fewer guests then the number of guests booked with the TRW Reservation and Ticketing System. What to do?

Not much, since all bookings made are final and non-refundable. Maybe you use the opportunity to invite some long forgotten friends to join at your table.

I’d like to cancel my reservation, what should I do?

All reservations made with the TRW Reservation and Ticketing System are final.

Your reservation cannot be cancelled, refunded or altered. But it can be handed over.

If your plans have changed meanwhile, you are most welcome to hand your voucher to someone else, maybe a dear friend or a colleague. You do not need to contact the restaurant in that case or the TRW organization, as they will not be able to alter your reservation details. In order for your friends to take over your reservation it is sufficient to hand them your reservation confirmation voucher. By handing over your voucher (or its ID code) you entitle the recipient to make use of your voucher. Since the voucher has monetary value and can only be claimed once, be careful when distributing your voucher details.

Given the situation regarding COVID19, we ask each customer to monitor the flow of information and decide the participation in the restaurant week accordingly. Vouchers purchased under TRN are non-exchangeable and non-refundable.

https://www.kriis.ee/en

Can I use my voucher for another restaurant?

No, unfortunately not. Reservation confirmation vouchers are only valid for the specified restaurant at the specified time on the specified date. Unused vouchers lose their validity.

Can I change the time or the date of my reservation?

No, unfortunately not. Reservation confirmation vouchers are only valid for the specified restaurant at the specified time on the specified date. Unused vouchers lose their validity.

Can I return unused vouchers?

No, unfortunately not. Unused vouchers lose their validity.

I will arrive late, will you keep my seat?

Yes, the restaurant that you booked with will keep your reservation for at most 20 minutes as a courtesy. Should you however arrive more than 20 minutes late, the restaurant is entitled to consider your reservation cancelled. In that case your voucher will unfortunately have lost validity, without possibility for a refund.

I went to the restaurant and the restaurant refused to offer me the TRW menu.

This should not happen if you are in the possession of a valid reservation confirmation voucher issued via the TRW Reservation and Ticketing System. The restaurant monitors all the confirmed TRW reservations online, has the guest list of the TRW participants and is delighted to welcome you!

If you are not in the possession of a valid reservation voucher issued by the TRW Reservation and Ticketing System then the restaurant is perfectly right to refuse to serve you and your guest the TRW menu. That’s the rule of the game. To participate you do need to present a valid voucher or its ID code issued by the TRW Reservation and Ticketing System.

I like to celebrate my birthday and plan to make a booking for 7 for the TRW, how do I do this?

Unfortunately the TRW offer is not available for bookings of more than 6 guests. We have set this rule to allow as many as possible people to participate in the TRW offer. In case you plan to dine with more than 6 guests, the TRW offer is not valid and we recommend you a regular booking with the restaurant of your choice. It is not possible to request a group seating for a single table by combining multiple reservation vouchers. In effect the restaurant pre-assigns seating and is in no way obliged to seat parties together.

I called a participating restaurant and they refused to make a reservation for me for TRW.

The restaurant was correct in refusing to make a reservation for TRW. Reservations for TRW can only be made through the TRW Reservation and Ticketing System at www.tallinnrestaurantweek.ee

Can I reach TRW organizers via phone?

No, unfortunately you cannot.

We have discontinued our phone service, so that we can be more efficient and improve the quality of our customer response. By introducing the technologically advanced TRW Reservation and Ticketing System we provide comfort, convenience and trust, making reservations for TRW easier than ever before. Reservations can be made conveniently via www.tallinnrestaurantweek.ee.

For compliments, encouragements, complaints and all other matters, TRW can be reached at office@tallinnrestaurantweek.ee. TRW organizers guarantee to respond within 36 hours after receiving your email.

Can I make a reservation by email?

Unfortunately the Reservation and Ticketing System cannot be reached by email. Reservation requests made by email will not be responded to.

How can I contact the TRW organization?

For compliments, encouragements, complaints and all other matters, TRW can be reached at office@tallinnrestaurantweek.ee. TRW organizers guarantee to respond within 36 hours after receiving your email.

I am a vegetarian; do you have a vegetarian menu?

There are no specific vegetarian menus.

You can inform the restaurant of your dietary requirements by filling in the comment field at the moment of booking. This information will be passed on to the restaurant and if possible the restaurant will offer alternative dishes.

I have a client card of the restaurant, can I use it with the TRW offer?

No, the TRW offer does not allow any additional discounts or benefits that you might otherwise receive with your client card.

Is there a special offer for wines as well during TRW?

No, but most restaurants serve a selection of attractively priced open wines.

Who is responsible for the service provided in the restaurant?

Tallinn Restaurant Week is a mediator of the special offer and restaurant seats within the framework of this event. The service is provided by the restaurant and the restaurant is responsible for its quality. All claims in this matter will be resolved between the specific restaurant and the customer.

Is the COVID certificate required, when visiting the restaurant?

according to https://www.kriis.ee/en

The certificate must be presented by all.

All participants (from age of 18) must present the COVID certificate for evidence of vaccination or proof of recovery from COVID-19, in most organised activities.

This means that the COVID certificate must be presented for sport, training, youth work, hobby activities and education, refresher training and refresher courses; at sports competitions and sports and exercise events; in saunas, spas, water parks, and swimming pools; at public meetings and events, including in theatres and cinemas, at concerts (including in churches) and conferences; in museums and exhibition halls; for entertainment services; and for eating and drinking on site in catering establishments.

If you have further questions, please contact the restaurant you are planning to visit.

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